TAMAPP PRIVACY POLICY — ENGLISH

TamApp Privacy Policy

TamApp ("we", "us", "our") operates a licensed digital auction marketplace in the State of Kuwait. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your choices when you use the TamApp mobile application or website.

1. Who this applies to

Guests may browse public auction content without an account. We may still collect limited technical data (such as device and session information) for security, performance, and abuse prevention.

Registered users (buyers and sellers) provide account, identity, and transaction-related information as described below.

2. Information we collect

Account data: name, username, email address, phone number, language preference, and profile details.

Identity verification: government ID and related verification data required to bid, sell, or comply with regulatory, licensing, and anti-fraud obligations in Kuwait.

Delivery data: addresses, contact details, and delivery preferences used for TamApp delivery or self-ship, including tracking and handover confirmation.

Transaction and auction data: auction listings, participation, bids, bid fees, orders, payment status, delivery status, PIN-based handover events, chat messages, ratings, and support records.

Payment-related data:

• Platform fees and purchases on TamApp (such as bid fees and seller slot / auctioneer kit purchases): records of amounts, payment status, and receipts. If you pay through a method offered in the app, payment may be processed by an approved third-party provider; we do not store full card details on our servers.
• Buyer-seller item payments: TamApp records the payment method selected and payment status (payment link, bank transfer, or cash on delivery for self-ship). TamApp does not hold or process buyer-seller funds and is not the payment recipient for won auction items.

Technical data: device type, app version, IP address, logs, cookies or similar technologies (on the website), and analytics used to secure and improve the platform.

3. How we use your information

We use personal data to:

• Provide the marketplace: browsing, bidding, selling, notifications, delivery tracking, and customer support
• Verify identity and prevent fraud, abuse, impersonation, and illegal activity
• Collect bid fees and process permitted platform purchases on TamApp (such as seller slots or auctioneer kits)
• Connect buyers and sellers and record auction, payment, and delivery status
• Support TamApp delivery and self-ship, including PIN verification at pickup and delivery
• Enable ratings and performance feedback after transactions, where available
• Send service messages, security alerts, and—where permitted—marketing communications
• Comply with Kuwaiti law, licensing requirements, anti-money-laundering obligations, and lawful requests from competent authorities

Buyer-seller item payments are arranged directly between the parties using the methods shown in the app: payment link, bank transfer, or cash on delivery (self-ship only).

4. What we do not do

• We do not offer a general in-app wallet, balance, or "add balance" feature
• We are not a bank, escrow service, or payment institution
• We do not hold, receive, or guarantee buyer-seller funds for won auction items
• We do not sell your personal data to third-party advertisers

5. Sharing of information

We may share personal data:

• With other users when needed to complete a transaction (for example, buyer/seller contact and delivery details)
• With delivery partners when you use TamApp delivery
• With payment processors only where TamApp collects a platform fee or purchase (such as a bid fee or seller slot/kit), under contract
• With identity verification, cloud/hosting, analytics, and support providers who help us operate the platform, under contract
• With regulators, courts, or law enforcement when required by law, licensing obligations, or to protect TamApp, users, or the public

We do not share your government ID with other users.

6. Data retention and security

We retain data for as long as needed to provide the service, meet legal and licensing obligations, prevent fraud, and resolve disputes.

We use access controls, encryption in transit (SSL/TLS), monitored infrastructure, and identity verification to protect data. Only authorized personnel may access sensitive systems.

7. Your choices and rights

You may update profile and address information in the app where available.

You may contact TamApp support to request access, correction, or deletion of personal data, subject to legal, licensing, and record-keeping requirements.

You may opt out of marketing communications where applicable.

8. Children

TamApp is not intended for users below the age required to enter binding contracts in their jurisdiction. We do not knowingly collect personal data from children.

9. International processing

TamApp is licensed in the State of Kuwait. Your data may be processed in Kuwait and, where necessary, in other countries where our service providers operate (for example, cloud hosting), with appropriate safeguards where required by law.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted in the app or on the website. Continued use after an update means you accept the revised policy.

11. Contact

For privacy questions or requests, contact TamApp through in-app support or the website contact page.