By using the TamApp mobile application or website, you agree to these Terms and Conditions. TamApp is licensed to organize and conduct auctions in the State of Kuwait.
1. Browsing and accounts
You may browse auctions, sellers, and public content as a guest without creating an account.
To bid, buy, use Notify Me, comment, follow sellers, or manage account settings, you must register, verify your identity where required, and sign in.
Verified user information is held by TamApp and may be disclosed when required by law or competent authorities.
2. Auction types
Online Auction — timed bidding on listed products over a defined period.
Live Auction — real-time video bidding during a scheduled live session (typically up to 15 minutes).
Auction rules, start and end times, bid fees, and shipping options are shown on each listing.
3. Bid fee and participation
To participate in an auction, you pay a one-time bid fee for that auction.
The bid fee supports authentic bidding and is separate from the final item price.
TamApp does not offer a general in-app wallet, balance, or "add balance" feature.
Confirmed bids cannot be withdrawn unless the auction rules or TamApp support allow it.
4. Winning an auction and payment
TamApp connects buyers and sellers. TamApp is not a bank, escrow service, or payment institution and does not hold buyer–seller funds for won auction items.
When you win, you and the seller complete payment directly using one of the methods shown in the app:
Payment link — the seller provides a payment link; you pay the seller directly.
Bank transfer — you transfer funds to the seller using details shown in the app.
Cash on delivery — available only when the seller offers seller self-ship delivery; you pay the seller in cash upon delivery.
Complete payment within the period stated in the app. TamApp records payment status and provides tools to track progress and raise disputes, but does not replace the payment agreement between buyer and seller except where explicitly stated for a platform fee or purchase.
5. Delivery
Delivery options (TamApp delivery, seller self-ship, or international shipping where offered) are shown per auction.
For seller self-ship, the seller arranges delivery and may set their own delivery fee as shown in the listing.
TamApp may provide packaging guidance; the seller is responsible for proper packaging and, for self-ship, for ensuring safe delivery. The item delivered must match the listing description.
Handover is confirmed using PIN verification at pickup and delivery, as shown in the app (not QR code scan for buyer or driver handover in the TamApp apps).
Local deliveries may be handled by TamApp or the seller. International shipments may use approved partners where available.
After delivery, buyers and sellers may rate the transaction where the feature is available.
6. Communication
Use in-app chat and approved contact tools only.
Abusive language, spam, or misuse may result in reporting, blocking, or account action.
Support is available through TamApp customer support channels.
7. Blocked users and conduct
Buyers or sellers may be blocked by TamApp or by other users for reasons including false bids, disruption, misuse of chat, or failure to complete a won purchase. Blocked users may lose access to participation features.
8. Receipts and records
TamApp is licensed to generate electronic receipts for platform fees and purchases completed through TamApp where applicable.
9. Sellers
Sellers must provide accurate listings, approved media, and defined shipping methods.
Sellers receive payment from buyers directly using the approved methods (payment link, bank transfer, or cash on delivery for seller self-ship).
Seller-specific obligations are shown in the seller section of the app.
10. Bid fees, seller slots, and platform purchases
Bid fees, seller slot purchases, auctioneer kits, and other TamApp platform products are paid through the methods offered in the app and may be processed by approved third-party payment providers. These charges are separate from buyer–seller item payments after an auction is won.
11. Disputes and platform role
TamApp provides tools to track auctions, payments, and delivery and may assist in disputes, but TamApp is a licensed marketplace connecting buyers and sellers—not the buyer's or seller's agent for item payment unless explicitly stated in the app flow.
TamApp does not guarantee completion of private payment arrangements between users or the quality of items beyond the tools and policies described in the app.
12. Identity, compliance, and conduct
Users must provide accurate identity information where required. TamApp may suspend or restrict accounts to meet regulatory, licensing, anti-fraud, or anti–money laundering obligations in Kuwait, or for breach of these terms.
13. Limitation
To the extent permitted by applicable law, TamApp's liability is limited to direct losses arising from TamApp's own services and does not extend to disputes over item quality, private payment arrangements between users, or user conduct beyond TamApp's reasonable control.
14. Governing law
These terms are governed by the laws of the State of Kuwait, without prejudice to mandatory consumer protections that may apply.
15. Changes
TamApp may update these terms. Material changes will be posted in the app or on the website. Continued use after updates constitutes acceptance of the revised terms.
16. Contact
For questions about these terms, contact TamApp through in-app support or the website contact page.